Our transparent and fair refund policy ensures clarity in financial transactions and protects both our users and our platform.
Understanding our approach to refunds and financial transactions
Mahadev Book maintains a strict no-refund policy for betting activities, deposits, and wagers placed on our platform. All bets are final once confirmed.
Exceptions are made only in cases of technical errors or platform malfunctions as verified by our technical team.
Deposits are generally non-refundable. However, in cases of erroneous deposits or technical issues during deposit processing, refunds may be considered.
All refund requests must be submitted within 24 hours of the transaction and will be reviewed on a case-by-case basis.
The following are strictly non-refundable:
All betting transactions on Mahadev Book are final. Once a bet is placed and confirmed, it cannot be canceled, modified, or refunded. This applies to:
Deposits may be considered for refund only under the following circumstances:
Refund requests must be submitted via our official support channels within 24 hours of the transaction.
Withdrawal requests are processed according to our standard procedures. Once a withdrawal is approved and processed, it cannot be reversed or refunded back to the gaming account.
In the event of verified technical errors or platform malfunctions that affect betting outcomes, Mahadev Book reserves the right to:
All bonus funds, promotional credits, free bets, and other incentives provided by Mahadev Book are non-refundable and non-withdrawable. These funds may be subject to wagering requirements and other conditions as specified in the relevant promotion terms.
Requests for account closure or self-exclusion do not qualify for refunds of remaining balances unless required by applicable law. Users are encouraged to withdraw their balances before requesting account closure.
Step-by-step guide to submitting a refund request
Review this refund policy to determine if your situation qualifies for a refund consideration. Ensure your request falls within the eligible categories.
Collect all relevant information including transaction ID, screenshot of the issue, account details, and any other supporting evidence.
Contact our support team via WhatsApp or email within 24 hours of the transaction. Provide all necessary details and documentation.
Our team will review your request within 3-5 business days. We may request additional information during this process.
If approved, refunds will be processed to the original payment method within 7-14 business days. You will receive notification of the decision.
Review Time: 3-5 business days
Processing Time (if approved): 7-14 business days
Response Method: Email/WhatsApp notification
Attempting to obtain refunds through fraudulent means, including but not limited to chargebacks, false claims, or misrepresentation, will result in immediate account termination, forfeiture of all funds, and may lead to legal action.
This refund policy is subject to applicable laws and regulations. In cases where local laws conflict with this policy, the applicable law will prevail. Users are responsible for understanding and complying with local gambling laws in their jurisdiction.
Contact our support team for refund-related questions
For immediate assistance with refund inquiries, contact our support team via WhatsApp. This is the fastest way to get help with transaction issues.
Response Time: Within 1-2 hours during business hours
Contact via WhatsAppFor formal refund requests and documentation submission, use our email support. Include all relevant transaction details and evidence.
Email: refunds@mahadevbookgo.com
Send EmailTo check the status of an existing refund request, contact our support team with your reference number. Keep your transaction details handy for quick reference.
Reference Required: Transaction ID or support ticket number
Check Status1. Have your transaction ID ready
2. Provide clear screenshots of the issue
3. Be specific about what went wrong
4. Include your account username/ID
5. Submit requests promptly (within 24 hours)
Refund Help
